These terms apply when you use the Kichwa Connect website, and to the repairs, internet, trade-in and support services described on it. "We" and "us" mean Kichwa Connect Limited, Catherine Ndereba Road, Nairobi 00100, Kenya. By using this website or our services you agree to these terms. If a written quote or agreement we give you for a particular job says something different, that document applies to that job. Repairs, returns and refunds are covered in our Refund Policy, and shipping and delivery in our Shipping Policy.
Using this website
You are welcome to use this website for your own information and to get in touch with us. Please don't misuse it, try to break or overload it, or use it for anything unlawful. We work to keep what it says accurate and up to date, but it is general information: prices, packages, opening hours and services can change, and we cannot promise it will always be error-free or available without interruption.
Prices and quotes
- Prices are in Kenya shillings (KSh).
- A price marked "From" is a starting price, not a fixed one. The final price for a repair is confirmed after inspection, and we quote it before any work starts.
- Diagnostics are free.
- We may change prices and packages from time to time. The price we quote you for a job is the one that applies to that job.
Repairs
Bring your device to the shop and we will inspect it and give you a quote. Most repairs are done the same day, but how long a repair takes depends on the fault and the parts needed. Please back up your data before you bring a device in: some repairs can put the information on it at risk. You can follow a repair with the ticket number we give you, using the tracker on our home and repairs pages, and the last four digits of the phone number on the ticket.
Internet and hotspot
Home internet packages are 30-day packages and are advertised with a free router. Quick Access hotspot vouchers are sold by time or by data, and each one has the number of devices and the data or time allowance shown next to it on our website. The details of your connection are agreed when you sign up.
Kichwa Care
Kichwa Care is our ongoing support subscription, in Home, Business and Pro plans. The features and starting monthly prices are those shown on the Kichwa Care page. Billing, the notice needed to cancel and what happens if you cancel part-way through a month are in the plan terms on that page. How you start, change or end a plan is agreed with us when you join.
Trade-ins
Working and faulty devices can both be considered for a trade-in. We inspect the device and tell you its value before you commit, and you can put that value toward a repair, an upgrade or a new-to-you device.
Links to other services
This website links to services we do not run, such as WhatsApp, Google Maps and our social media pages. They have their own terms and privacy policies, and we are not responsible for them.
Our content
The text, logo, photographs and design on this website belong to Kichwa Connect or are used with permission. Please don't copy or reuse them without asking us first.
Limits
Nothing in these terms takes away any right you have under Kenyan law, including consumer protection law.
Which law applies
These terms are governed by the laws of Kenya.
Changes to these terms
If we change these terms, we will update this page and the date at the top. Our Privacy Policy explains how we handle your information.
Contact us
Questions about these terms? Email info@kichwaconnect.co.ke or call +254 701 581 233.